Privacy Policy for Sparsh Dental Clinic

At Sparsh Dental Clinic, located in Bilaspur, Chhattisgarh, we are committed to protecting the privacy and confidentiality of our patient’s personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

  1. Information We Collect

We may collect the following types of information from our patients:

  • Personal Information: Name, address, contact number, email address, date of birth, gender, and identification details (e.g., Aadhaar number, only where necessary and with consent).
  • Health Information: Medical history, dental records, treatment plans, prescriptions, diagnostic reports, and other health-related information.
  • Payment Information: Billing details, insurance information, or payment method details for services rendered.
  • Other Information: Appointment schedules, feedback, and communication preferences.

We collect this information directly from you during consultations, appointments, or through forms (physical or digital) and indirectly through website interactions or third-party services (e.g., online booking platforms).

  1. How We Use Your Information

We use your information for the following purposes:

  • To provide dental care and treatment services.
  • To schedule and manage appointments.
  • To process payments and insurance claims.
  • To communicate with you regarding appointments, treatment updates, or promotional offers (with your consent).
  • To maintain accurate medical and billing records.
  • To comply with legal and regulatory obligations.
  • To improve our services through feedback and analysis.
  1. How We Share Your Information

We respect the confidentiality of your information and do not share it except in the following cases:

  • With Your Consent: We may share your information with third parties (e.g., laboratories, specialists, or insurance providers) with your explicit consent.
  • For Treatment Purposes: Information may be shared with other healthcare providers involved in your care.
  • Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government regulations.
  • Service Providers: We may share information with trusted third-party service providers (e.g., billing or IT services) who are bound by confidentiality agreements.
  • Emergencies: In case of medical emergencies, we may share necessary information to protect your health or safety.

We do not sell or rent your personal information to third parties for marketing purposes.

  1. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. These include:

  • Secure storage of physical and digital records.
  • Use of encryption for sensitive data.
  • Restricted access to personal information by trained staff only.

However, no system is completely secure, and we cannot guarantee absolute security of your information.

  1. Your Rights

Under the DPDP Act and other applicable laws, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Consent Withdrawal: Withdraw consent for processing your data (where applicable).
  • Grievance Redressal: Raise concerns or complaints regarding the handling of your information.

To exercise these rights, please contact us using the details provided in Section 9.

  1. Retention of Information

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., medical record retention under Indian regulations). After this period, your information will be securely deleted or anonymized.

  1. Cookies and Website Usage (If Applicable)

If you visit our website or use online services, we may use cookies or similar technologies to enhance your experience. These collect limited information, such as browsing preferences, to improve our services. You can manage cookie preferences through your browser settings.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted at our clinic and on our website (if applicable) with the effective date. We encourage you to review this policy periodically.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Sparsh Dental Clinic
Address : [G.S Plazza, Old Bus Stand, Bilaspur, Chhattisgarh, India]
Phone: [+917222956588]
Email Address: [sparshdentalclinicbilaspur@gmail.com]

We will address your concerns promptly and in accordance with applicable laws.

  1. Consent

By availing of our services, you consent to the collection, use, and sharing of your personal and health information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.